Reliability you can measure. Improvements you can feel.
Our Services
A practical review of your maintenance program, CMMS, and reliability gaps.
Most utilities know their maintenance system could work better, but they do not always know where to start. PMs may be inconsistent, work orders may lack detail, scheduling may be mostly reactive, and leadership may not have a clear view of backlog, risk, or asset condition.
The Reliability & Maintenance Assessment gives your team a clear, practical starting point.
North Star Reliability reviews your current maintenance program, workflows, CMMS use, asset priorities, contractor tracking, and reporting structure to identify the highest-value opportunities for improvement. The result is not a generic report. It is a focused roadmap your team can actually use.
Who This Is For
This service is designed for water and wastewater utilities, public works departments, and small-to-mid-sized industrial facilities that want to improve maintenance performance without replacing their existing CMMS or overwhelming staff with unnecessary complexity.
It is a strong fit if your organization is dealing with:
Reactive maintenance
PM backlog or inconsistent PM completion
Poor scheduling visibility
Limited use of your CMMS
Unclear asset priorities
Contractor tracking challenges
Leadership reporting gaps
Difficulty knowing where to improve first
What’s Included
The assessment typically takes 1 to 3 weeks and includes:
Site walkthrough
Stakeholder interviews
Preventive maintenance evaluation
Scheduling and workflow review
Asset criticality review
CMMS assessment
KPI and reporting evaluation
Contractor management review
What You Receive
At the end of the assessment, your team receives:
Executive summary
Gap analysis
Priority improvement roadmap
Immediate wins
90-day action plan
Investment
$5,000 to $7,500
Pricing depends on facility size, number of stakeholders, CMMS complexity, and overall scope.
Outcome
You leave with a clear understanding of what is working, what is not, and what should be improved first. The goal is to give your team a practical, prioritized plan to reduce reactive maintenance, improve PM execution, and build better maintenance visibility.
A structured 60 to 90-day program to improve PMs, scheduling, CMMS use, and reliability execution.
The Maintenance System Overhaul is North Star Reliability’s flagship service. It is designed for organizations that do not just want a report. They want help building a better maintenance system.
This service takes the findings from an assessment and turns them into action. North Star Reliability works with your team to improve preventive maintenance, strengthen scheduling and backlog management, clean up maintenance workflows, and create leadership visibility around the work that matters most.
Who This Is For
This service is designed for utilities and facilities that are ready to move from reactive maintenance toward a more organized, measurable, and sustainable maintenance program.
It is a strong fit if your organization needs help with:
PM optimization
Work order process improvement
Weekly maintenance scheduling
Backlog management
CMMS cleanup and reporting
Asset prioritization
Contractor tracking
KPI dashboards
Leadership maintenance reporting
What’s Included
1. PM Optimization
A review and improvement of your preventive maintenance program, including:
PM review
PM restructuring
Frequency optimization
PM hierarchy cleanup
Identification of missing or low-value PMs
2. Scheduling System
A practical scheduling process your team can use consistently, including:
Weekly scheduling process
Backlog management
Labor visibility
Planning workflows
Work prioritization structure
3. CMMS Optimization
Improvement of the way your CMMS supports daily maintenance execution, including:
Work order workflow review
Asset hierarchy cleanup recommendations
Reporting structure
KPI dashboard framework
Data quality improvements
4. Reliability Framework
A reliability structure focused on the assets and failures that matter most, including:
Asset criticality ranking
Failure tracking
Root cause structure
Maintenance prioritization
Risk-based decision support
5. Leadership Reporting
Clear reporting tools to help supervisors and leadership understand maintenance performance, including:
Executive KPI dashboard
Priority roadmap
Implementation guidance
Recommended follow-up actions
Timeframe
60 to 90 days
This timeframe creates enough structure to make meaningful progress while keeping the work focused, achievable, and actionable.
Investment
Starting at $15,000 to $25,000
Pricing depends on the number of facilities, CMMS complexity, staff involvement, asset volume, and implementation scope.
For larger or more complex organizations, customized engagements may range higher depending on the level of support required.
Outcome
The goal of the Maintenance System Overhaul is to help your organization build a maintenance system that is easier to manage, easier to measure, and easier to sustain.
By the end of the engagement, your team will have a stronger PM program, clearer scheduling process, better use of your CMMS, improved backlog visibility, and a practical roadmap for continued reliability improvement.
Schedule your appointment
Schedule your consultation today to leverage our expert insights and drive your business forward. Our dedicated team is ready to provide tailored solutions to meet your organization's unique needs.
ccogan@northstarreliability.com
(803) 981-2416
About
our company
North Star Reliability was built to help utilities, municipalities, and industrial facilities improve the way they manage maintenance, assets, and reliability
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